Returns & Refunds Policy
At TJE Notebooks, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.
Returns
You may return most new, unused items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
- Item must be unused and in the same condition that you received it
- Item must be in the original packaging
- Proof of purchase (order number or receipt) is required
Return Process
To initiate a return, please contact us at:
Email: tjenotebooks@gmail.com
Once your return is approved, we will provide instructions on how and where to send your item.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 7-10 business days for the refund to appear on your account, depending on your payment provider
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at tjenotebooks@gmail.com.
Return Shipping Costs
Customer is responsible for return shipping costs.
Late or Missing Refunds
- Check your bank account again
- Contact your credit card company or bank
- If the issue persists, contact us at tjenotebooks@gmail.com
Contact Us
If you have any questions about our return policy, please contact us:
TJE Notebooks: tjenotebooks@gmail.com
Website: tjenotebooks.com